Details
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Bug
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Resolution: Unresolved
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None
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None
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Critical
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Description
problem
When using pre-translation, especially on using instanttranslate file translation, errors of batch pre-translations are not properly handled.
problem 1: empty targets due single failing requests
For example when using DeepL, and one DeepL batch request is running into a timeout, this is logged but the segments are not translated. This is OK for an ordinary task - in that case the user has to do the translation - but thats a problem for automated instanttranslate file translations. Here a single timed outed request should be just repeated. If the whole service is not reachable / down the process of automated translation should fail in a way the user gets the info what the problem is. See also TRANSLATE-2217 for the high end solution.
problem 2: DeepL is generally not available
DeepL is sometimes not available with strange and different "signatures". For TS-1989 it was the following error:
Array
(
[service] => DeepL - https://api.deepl.com
[languageResource] =>
[error] => stdClass Object
(
[method] => GET
[url] => https://api.deepl.com:443/v2/usage
[type] => HTTP 503
[body] => <!DOCTYPE html><html lang="en"><head><meta charset="utf-8"/><title>Page Load Error</title><style>
.button{background-color:#0f2b46;border:none;color:#fff;padding:15px;text-align:center;text-decoration:none;display:inline-block;font-size:16px;margin:4px 2px;cursor:pointer;border-radius:8px;max-width:100px}div.content{margin:center;width:500px}button,h1,object,p{text-align:center;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif!important}.centering{display:flex;justify-content:center;align-items: center;flex-direction: column}#robot{max-width:200px}#reload-button{padding:2em}
</style><link rel="icon" type="image/png" href="https://static.deepl.com/img/favicon/favicon_16.png" sizes="16x16" /><link rel="icon" type="image/png" href="https://static.deepl.com/img/favicon/favicon_32.png" sizes="32x32" /><link rel="icon" type="image/png" href="https://static.deepl.com/img/favicon/favicon_96.png" sizes="96x96" /></head>
<body><main><div class=centering><img width="100px" src="https://static.deepl.com/img/logo/DeepL_Logo_darkBlue_v2.svg" />
<h1>We're sorry!</h1>
<div class=centering><img id="robot" src="https://static.deepl.com/img/404/robot.svg"/></div>
<p>Something went wrong. We're working on it </p>
<p>Try reloading this page or come back later.</p>
<div class=centering id=reload-button><button onClick="location.reload();" class="button">Reload</button></div>
</main></body></html>
[error] => 503
)
)
This was logged in another instance at the same time as the pre-translation was not working in TS-1989, but in the mentioned issue there was no error message at all. The setup here was using a TM translating some of the segments, and the rest should have been translated by DeepL - which was just not done, assuming due the above error.
In such a scenario the whole file translation should fail with an appropriate error message to the user in instanttranslate.
Attachments
Issue Links
- relates to
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TRANSLATE-2217 List refactoring and code maintenance needs in translate5
- Selected for dev
- mentioned in
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